Isabela State University, Cauayan Campus runs ISU Cauayan Student Request Ticketing and Tracking System (SRTTS). This notice explains what personal information the system collects, why, and what your rights are under Republic Act No. 10173, the Data Privacy Act of 2012.

1. What we collect

• Account details: ID number, full name, email address, optional contact number, program and year level.
• Your password, stored only as a one-way hash. Nobody, including administrators, can read it.
• Your requests: titles, descriptions, attachments you upload, replies, status history and payment records.
• Security records: sign in and activity logs, and the IP address used for failed sign in attempts.

2. Why we collect it

• To verify who you are and keep your account secure.
• To let you file service requests and let the responsible office process them, assess fees and record payments.
• To send you account and request notices by email.
• To protect the system, investigate misuse and prepare office reports.

3. Who can see it

Your requests are visible to you, the staff of the office the request is addressed to, and system administrators. Your information is not sold or shared with outside parties, except where the law requires it.

4. How long we keep it

Records are kept for as long as needed to serve your requests and meet the campus's record-keeping obligations. Activity logs are kept for security and audit purposes.

5. Your rights

You may ask to see the personal information we hold about you, correct it, object to its processing, or request its removal, subject to the limits set by law and by the campus's record-keeping rules. You may also file a complaint with the National Privacy Commission.

6. Consent

By ticking the consent box when you sign in or register, you confirm that you have read this notice and agree to the collection and processing of your personal information as described.

7. Contact

For questions or requests about your personal information, contact the Isabela State University, Cauayan Campus system administrator or the campus Data Protection Officer.

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